Privacy Policy

1. Introduction

At JKM Hotels & Resorts, we are committed to respecting your privacy and protecting the personal information you share with us when reserving rooms, dining at our restaurants, or browsing our website (jkmhotels.com).

2. Information We Collect

We collect information necessary to confirm and process your resort reservations and enhance your stay:

• Guest Identity Data: Full name, email address, phone number, residential address, and government-authorized photo ID (Aadhaar, Passport, or Voter ID as mandated by Indian hotel regulations).
• Booking & Stay Preferences: Room category, check-in/check-out dates, guest count, dietary requests (such as Pure Vegetarian or Jain meals), and flight/transit arrival details.
• Payment Information: Encrypted payment transaction IDs processed securely through PCI-DSS certified Indian payment gateways (UPI, credit/debit cards, net banking). We never store raw CVV or card PINs on our servers.

3. How We Use Your Information

• To process room reservations, table bookings, and customized itinerary requests.
• To send instant booking confirmations, receipt invoices, and WhatsApp concierge route directions.
• To communicate direct booking privileges, seasonal discounts, and member club promotions (you can unsubscribe with one click at any time).
• To comply with regulatory compliance required by local state tourism boards in Uttarakhand and Himachal Pradesh.

4. Data Protection & Zero Spam

We strictly do not sell, rent, or trade your personal information to third-party marketing companies. Data is stored on secure, encrypted cloud servers with restricted administrative access.

5. Cookies & Tracking Technologies

Our website uses minimal, essential cookies to remember your travel dates, room choices, and promo codes during active browsing sessions. You can disable cookies in your browser settings if you prefer.

6. Contact Our Privacy Officer

If you have questions regarding this Privacy Policy or wish to request data deletion, please contact our administrative desk: